WinWin CRM is a powerful personal motivator having already proved to be a huge success with students' right across the globe. It directly addresses the learner’s relationships with clients, managers and colleagues - whether experienced, new to the job or whether their role is in administration, customer contact or support to senior colleagues.

Experienced staff will find this course to be a powerful refresher as it concentrates on areas not usually included in CRM. Furthermore, in consultation with the online coach, delegates can select parts of the course deemed to be important to the overall achievement of the learning objectives.

Course Aims

To provide a clear understanding of the role CRM plays in creating better working, building confidence, sustaining personal motivation and maintaining the highest standards of customer relationship management.

WinWin CRM: Course Content

The Magic of Motivation in CRM Teamwork
Building Confidence
Raising Self-Image 
Achieving Goals
Attitude -- the Essence of Success		 WinWin Principles
Conflict and WinWin
People Skills
Words and Phrases to Avoid
Customer Skills Working Smart
Customer Loss - How to Avoid
Getting to 'Yes I Can'
Converting Complaints
Writing for Relationship Building
 		 Self Management
Memory and Concentration
Time Management
Raising job satisfaction

How The Course Works

Delegates will be able to develop their own style in maintaining an active database of customers. Working closely with their online coach they will have the opportunity to look at more effective processes ensuring they deal with the right people, at the right time and at the least possible cost to the company. 

Course Objectives

WinWin CRM, along with your online coach will provide guidance on how to:

  • Build and Maintain Personal Motivation
  • Deal Positively with Setbacks
  • Turn Conflict into WinWin
  • Build Better Relationships
  • Play your Part in Building Teamwork
  • Provide Greater Customer Satisfaction
  • Get to "Yes I Can"!
  • Write Relationship Building Customer Letters
  • Getting and holding on to new customers
  • Improve Personal Efficiency
  • Making Effective Presentations.
  • Time and Self-Management

Most important of all, students are asked to list their personal objectives on entering the course and these are set against the course outcomes at course conclusion.

Course Duration

Completion timeframe is usually agreed with the client / student but we believe that individuals should complete over a four week period. 

While WinWin CRM is only a 4/5 hour course, the benefits to the learner are enhanced by the extended interaction between coach and student.

Student Access

Once students have completed their learning, they will have unlimited access to the course and the coach for the duration of the contract.

On-Line Coach

As you progress through this course, your on-line coach will be responding to pre-selected activities. The role of your coach is to offer:

  • Assistance and encouragement
  • Quality guidance
  • Speedy response to questions
  • Positive and helpful observations

To maximize the benefits of the learning, quality two-way communication is important. Students are not confined only to the course material, the online coach will be happy to assist with other selling issues.