WinWin People Skills is a powerful personal motivator having already proved to be a huge success with students' right across the globe. It directly addresses the learner’s relationships with clients, managers and colleagues - whether experienced, new to the job or whether their role is in administration, customer contact or support to senior colleagues.

Course Aims

To provide a clear understanding of the role People Skills play in creating better teamwork, building confidence, sustaining personal motivation and maintaining the highest standards of customer satisfaction.

WinWin People Skills: Course Content

The Magic of Motivation Teamwork
Building Confidence
Raising Self-Image 
Achieving Goals		 WinWin Principles
Conflict and WinWin
People Skills
Customer Skills Working Smart
Customer Loss
Getting to 'Yes I Can'
Converting Complaints		 Memory and Concentration
Time Management
Raising job satisfaction

Feedback From Global Students

People Skills is also an enjoyable course and former students have described it thus: “not typical of a business course, more like an adventure in self-development” It is not only about adding value to the role they play in their company, it will also assist them in their personal lives as subsequent post course comments will confirm.

On-Line Coach

As you progress through this course, your on-line coach will be responding to pre-selected activities. The role of your coach is to offer:

  • Assistance and encouragement
  • Quality guidance
  • Speedy response to questions
  • Positive and helpful observations

To maximize the benefits of the learning, quality two-way communication is important. Students are not confined only to the course material, the online coach will be happy to assist with other selling issues. 

Course Objectives

WinWin People Skills, along with your online coach will provide guidance on how to:

  • Build and maintain motivation
  • Deal positively with setbacks
  • Turn conflict into WinWin
  • Build better relationships
  • Play your part in building teamwork
  • Provide greater customer satisfaction
  • Improve personal efficiency

Most important of all, students are asked to list their personal objectives on entering the course and these are set against the course outcomes at course conclusion.

Course Duration 

Completion timeframe is usually agreed with the client / student but we believe that individuals should complete over a four week period. 

While WinWin Selling is only a 4/5 hour course, the benefits to the learner are enhanced by the extended interaction between coach and student.

Student Access

Once students have completed their learning, they will have unlimited access to the course and the coach for the duration of the contract.