It was a good way to help stay focused. If I only had a small amount of time I would look at the time line and make a decision. Read on or come back later. Good way to help keep me focused. I really enjoyed the part about Body language. It is so interesting to me that you can tell so much with such a simple gesture. The communication part mostly hit home with respects to my personal life. I will definitely use what I learned while taking this course.

Georgia Markopoulos

 feel much more confident now. I need though to go through the course again. In ancient Greece they were saying 'repetition is the mother of all knowledge' 
Pat, you were a great teacher and the course was very interesting. I put emphasis on some advice regarding my behaviour against the customer and it gave me guidance in which things I must take care more  
I really think it was very useful and while I haven't practiced the skills yet (as I am a new hire) I feel sure they will benefit me. I liked the section on handling conflict where it explains the skills. I liked the online coaching which was right on target and on time.

Pavlos Kaimakis – Greece. IT Specialist