The objectives outlined have been fulfilled thoroughly due to the real-life experiences that were used as examples on how a sales person can make or break a deal. I liked the way this course reinforced the fact that in order for a sales person to sell a product, he/she has to essentially sell himself/herself first. Trust and respect have to be established within the first minute of customer interaction and by possessing the right tools and these skills help foster a positive relationship from the very start. These tools bring good results, which in turn, provide the sales person with confidence and competency.
 
I liked the study on human interaction specific to understanding people's body language. Ii found it fascinating how much we speak with our physical gestures. This was of great value to me because it will give me an edge in understanding my customer's "unspoken words". Using these signs of human emotion to my advantage

Very neat! I really liked the fact that the response time was very fast! Thank you for your feedback Pat!

Julie Efthymiou

This course has opened my eyes to so much which I took for granted. For example, setting up that first appointment, writing a letter with the proposal, asking the right fact finding questions and the importance of writing a letter to the client to thank them for the business.
 
This course has also improved my confidence when I speak to customers especially when I'm fact finding / gathering information. I really enjoyed and appreciated my interactions with Pat. After the activities he sent me notes on my progress and gave me guidance on some issues. That motivated me all the time to continue with the course and give it my best.

The course was very useful to me. I will be recommending it to my colleagues. I liked the fact that I could email some of the material to myself thus keep a record. The bulletin board I found to be very helpful and gave me a lot of guidance on how to handle selling situations.

Charles Pretty